We do not auto renew your license. We will reach out 90-105 days of your renewal to make sure you are happy with your product
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Who do I call for technical support?
If you are utilizing GNS’s advocate services, we are your first call. If you do not have GNS advocate services, the vendor will help you with technical support.
What do I do if I still get attacked/hacked?
Please contact us and allow us to work the proper channels to get you assistance quick.
Where do I get my license and password information?
Your license should be sent via the email you gave us at purchase. If you lose it, please give us a call.
What is GNS’s return policy?
GNS’s return policy is that of the vendor. We can get you a specific return policy for the product you choose.
What do I need to do to add licenses?
Give us a call or get back with your sales rep to help you add licenses
When do I get my licenses?
It ranges from vendor to vendor but most provide licenses within 5 – 7 days. Many even provide them within 3 days.